Shipping & Return
Free Shipping From UK.
If there is a fee due to special circumstances, it will be determined by negotiation between the two parties.
You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.
For returns due to buyer's remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your entire refund will be sent back to your account. A full refund will be sent back to your account for a defective return.
We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@thermomateworld.com.
If there is a fee due to special circumstances, it will be determined by negotiation between the two parties.
You are entitled to contact our customer service team to ask for a return for an item(s) within 30 days of delivery for a refund. (we will refer to the item delivery date on the shipping info). Please note that returns outside of the 30-day return window will not be accepted. We promise to respond to your return request within 2 business days.
For returns due to buyer's remorse (ie: Order by mistake, Does not fit, Change my mind, No longer needed, etc) we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your entire refund will be sent back to your account. A full refund will be sent back to your account for a defective return.
We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@thermomateworld.com.