Warranty Service

Welcome To The Product Warranty Service！
All thermomate products are covered by a 12 month warranty.
To provide assistance for products under warranty it is essential to carry out the steps below.

Step 1

Please provide your order number

Step 2

Please send a video or picture showing how the product problem looks like

Step 3

Fill in the above information in the form, and someone will handle it within 24 hours on working days

Pre-sale service
service@thermomate.com

After sale service
support@thermomate.com

Collaboration
marketing@thermomate.com

Excellent Customer Service

We have professional team to offer you excellent service. If you have any question, please feel free to contact us from Monday to Sunday.